Returns & Exchanges

In the event you receive an item that differs from what you have ordered, please contact our Customer Care Centre. We can advise the quickest way to find a solution.

You may return online purchases to your nearest rebel store. Please take the tax invoice you received via email.

Check the Store Locator for store details and their trading hours.

This does not apply to Online Only products, which need to be returned via post. See more information about Online Only FAQ.

If your item is under 22kg and 105cm in length

rebel has teamed up with Australia Post to offer you free returns for parcels under 22kg and 105cm within Australia. This partnership is designed to make your online shopping experience more convenient should there be a need to make a return.

It's never been easier to make a return. It's free of charge and includes tracking.

If your item was purchased in the last 60 days, please use the relevant link for your state to return via post. If it is outside the timeframe, please visit your local store or contact the Customer Care Centre via webchat or email. There are 3 options for returning your item via the post. Choose the option that suits you best. Return via the Post Office, a street post box, or a parcel locker.

To return your order that is under 22kg and 105cm long, simply:

1. Select your state from the below options and follow the link;
2. Complete the form, ensuring you include the 10-digit order ID. Example: RBAU0000812345;
3. Pack the items into another box or satchel (You can even re-use the packaging we sent you);
4. Print out the shipping label and attach to return package, for Footwear or Packaged Goods (Already in a box) DO NOT affix the label to the original Shoe Box; n.b. If you do not have a printer at home the Post Office will print the shipping label for you
5. Drop off your parcel to your nearest post office.

Post Box: Return parcels under 7kg and 35cm long can be dropped into a regular street post box. Simply follow the above process and drop it in your nearest post box.

Parcel Lockers: Return parcels under 16kg and 50cm long can fit in one of the 600 Australia Post parcel lockers open 24/7. Follow the above steps and scan your return label when depositing the return.

Please follow the links depending on your state.

ACT

NSW

NT

QLD

SA

TA

VIC

WA

If your item is over 22kg or 105cm long

For parcels over 22kg or 105cm that were ordered online, please contact the Customer Care Centre to arrange a courier pickup. You can contact us via webchat or email.

To complete your return online, you will need to provide the following details:

• Via our Auspost Returns form when completing your return request for parcels under 22kg.
• To our Customer Care Team for bulky returns (parcels over 22kg).

1. Online order ID
2. The name of the person that placed the order as shown on the order confirmation.
3. An email address for updates on the progress of the return.
4. An Australian mobile phone number, should we need to contact you.

All products that are Online Only must be returned via Australia Post. Some online only product is shipped directly from our suppliers.

We cannot accept in-store returns.

See more information about Online Only FAQ.

You can review what you need to do in our Bulky item section of FAQs below.

Your refund will be processed as soon as the returned product is inspected by our quality assurance team and confirmed that it fits within our returns policy. This quality check can take up to two weeks. Once the return has been approved, it takes one to two days for the refund to be made by rebel to your financial institution (for example your credit card provider).

Refunds will be processed via the original payment method, except where you have used a gift card, in which case we will provide you with a replacement gift card of equivalent value. Shipping fees may apply to the return of bulky items.

We may reverse rebel active credits or points that have been allocated to you in relation to a refunded product.

Delivery fees and charges for change of mind refunds are non-refundable.

Item(s) purchased instore must be returned to a rebel store and cannot be returned online. This includes products that carry a manufacturer’s warranty. For bulky item(s) returns and exchange details, please read the Bulky item FAQs below.

Any instore purchases can be returned for an exchange or refund to any rebel storefront desk. Please visit our Store Locator for your nearest store. For bulky item(s) returns and exchange details, please read the Bulky item FAQs below.

Refunds will be processed via the original payment method. If you paid via debit or credit card, please ensure you have your card with you.

• Please show your receipt or other proof of purchase at the front desk (e.g. bank statement / transaction history).
• Return the product in the same condition as it was purchased including manuals, accessories, tags attached and or original packaging.
• To reduce the risk of fraud, all purchases made on a debit/credit card will be credited back to the original card used. Please have your card with you.

If you don't have a receipt, we ask for and prefer to sight and record photo identification showing your name, address and signature. This information will be kept secure. You can help us determine proof of purchase by providing a bank statement or similar. This can help us establish the purchase price and allow us to process your return.

If you cannot provide satisfactory proof of purchase, rebel may, at its discretion, provide you with an exchange or a rebel Gift Card to the current value of the item, or the value that applied at the time of sale if substantiated.

We may need to conduct an assessment of your product to determine the appropriate remedy, whether a repair, replacement or refund is appropriate. Some products may need to be sent to the manufacturer or their repair agent for assessment.

Products for assessment at your nominated address may include treadmill, exercise bike, elliptical, home gym, rowing machine, pilates reformer and basketball system.

Products assessed as having a minor fault will be repaired by our service partners.

We will offer the choice of a refund or replacement if the product is assessed as having a major failure.

For safety reasons, please contact our rebel customer care team on 1300 654 502 or email at customercare@rebelsport.com.au to advise of the product fault and we will manage the process for you.

To help with the process, please provide the following information on your call or via email to our customer care team:

1. Customer name
2. Address, postcode
3. Email address
4. Phone number
5. Product name
6. Product fault reason
7. Order ID information *
   • Order number: the 10-digit order ID. Example: RBAU0000812345;
   • Delivery partner name
8. Indicate if you purchased an installation service with your order

* This information is available in your confirmation order email from rebel: subject line "your order has been shipped".

In accordance with our returns policy, you can return or exchange a product that you purchased in-store or online for any reason within 60 days.

Products must be in original condition and must include original packaging (e.g. box), with all tags or labels still attached.

We require proof of purchase for any return or exchange.

To complete a bulky return, you will need to provide the following details depending on the reason for a return:

For change of mind reason:

To prepare your return we require you ensure the item is packed and boxed in its original packaging to be safely collected by one of our arranged carriers and returned to our network. When received the item will be inspected by our quality assurance team and confirmed that it fits within our returns policy. This quality check can take up to two weeks.

For a return inspected by our service provider technician and assessed as having a major failure:

To prepare your return we require you ensure the item is dismanteled, packed and boxed to be safely collected by one of our arranged carriers and returned to our network.

Contact our rebel customer care team on 1300 654 502 or email at customercare@rebelsport.com.au. Depending on where your product was sourced in our nation-wide network, we will review the below steps and advise the returns process.

To process your return, please provide the following information to our customer care team:

1. Customer name
2. Address, postcode
3. Email address
4. Phone number
5. Product name
6. Return reason
   • Change of mind reason
   • Assessed product fault reason
7. Order ID information*
   • Order number: the 10-digit order ID. Example: RBAU0000812345;
   • Delivery partner name
8. Product boxed

*This information is available in your confirmation order email from rebel: subject line "your order has been shipped".

Based on your nominated address certain postcodes around Australia may not provide options for you to choose a day / or time for a carrier to collect your item due to specific day/s of carrier routes and schedules.

rebel customer fulfilment team provide the coordinated collection service with you and the carrier partner based on schedules.