Rebel Active

rebel Active is the loyalty program we offer to reward you when you purchase products from rebel. These Terms & Conditions set out the conditions on which we offer rebel Active and they apply to each rebel Active member (or you) in Australia. If you join rebel Active, you agree to these Terms & Conditions. You should read both these Terms & Conditions and our Privacy Policy carefully.

When we refer to rebel (or we), we mean Rebel Sport Limited ACN 003 283 823.

These Terms & Conditions are governed by the laws in force in Queensland.

1. Becoming a rebel Active member
1.1 You can apply to be a rebel Active member if you are an individual and at least 18 years old. Corporations, businesses and employees of rebel are not eligible to be members.
1.2 To be a member you must provide us with a unique email address and unique mobile number. You must tell us as soon as possible if these details change. rebel is not responsible for any loss of rebel Active loyalty benefits arising from you not notifying us of any change in your email address or mobile number.
1.3 We do not allow joint accounts. You can only create one account per email address and mobile number. You cannot share your membership or membership card with other individuals (including your family or members of your household). We may request that a member provide personal identification to verify their identity.
1.4 We have the right to refuse you membership for any reason.

2. Benefits of joining rebel Active
2.1 As a member you get access to various benefits including:

Benefit	Description
E-Receipts stored on your account & Receipt Free Warranties	When you provide your registered account details, we will keep a record of those purchases for a minimum of five years on your account. This means that: you will be able to easily access your E-Receipts; and we will be able to honour applicable warranties, without a physical receipt for up to five years from purchase.
Member pricing	You will have access to discounted pricing on relevant products.
Points	You can earn points for amounts spent on eligible transactions and redeem these points for rewards. See 3 for more information on how you can earn and redeem points and our FAQs for information about how points are calculated.
Member Communications	You will receive exclusive communications including about discounts, promotions and other special offers. See 4 for more information on the communications rebel will send you.
Other rewards & benefits	You may also be eligible for other benefits from time to time like special discounts, gifts or experiences. From time to time, rebel may also offer other rewards, such as credit, as part of its promotional activities. See below for more details about credit. Separate promotional terms and conditions will apply to the use of credit, as advised at the time of the promotion, and may include specific criteria and expiry dates.

2.2 Credit. Credit is separate to points. The following terms apply to credit, along with any specific terms set out in the promotional terms and conditions which are applicable to credit:
(a) Each credit will have an expiry date applied to it, after which the credit will be removed from your account balance. Expiry dates will be set out in your member account and/or shared via email. The removed credit is not able to be used during rebel transactions.
(b) Multiple credits, each with unique expiry dates, can be applied to your rebel account. The full credit of your rebel account is the sum of all current (non-expired) credits.
(c) You can review your credit balance at any time by simply logging into your rebel account on the rebel website or asking a rebel team member in-store.
(d) Credit is not redeemable for cash or able to be exchanged for points. Credit cannot be used to purchase gift cards, purchase charitable products or make layby payments.
(e) The rebel Returns Policy will apply in relation to the return of products purchased using credit.
(f) Products can be purchased completely by just using credit (if you have sufficient credit balance in your account), however should you wish to return (in accordance with the rebel Returns Policy) any product purchased wholly via the redemption of credit, then you will simply have the credit refunded into your account. No cash will be refunded by rebel.
(g) If a product is being returned after a purchase which was paid for by a combination of cash and credit, then you will receive the refund in the same combination and proportion. For example, if you bought a pair of shoes using AUD$25 cash and a $25 credit, the refund would be issued as AUD$25 cash and a $25 credit back into your account.
2.3 All benefits are subject to availability. Some benefits may be subject to separate terms and conditions that you can access on our website or may be shared with you via email

3. How do points work?
3.1 You can earn points for actual dollars spent on eligible transactions. Eligible transactions are instore and online purchases of merchandise sold by rebel, but do not include purchases of gift cards, services, donations, purchases via direct debit and other transactions we advise are ineligible for earning points in our FAQs. You will not earn points for purchases made using points, credits or other promotional rewards, or for amounts spent on shipping costs or fees.
3.2 For purchases made in store, you can earn points by providing your digital membership card or the mobile number associated with your registered account at the checkout. For purchases made online, you can earn points by logging into your registered account before placing an order. We may also allocate points to you if you checkout as a ‘guest' using details which match your registered account with us (i.e. your registered email address). In this case, we may link the eligible transaction with your registered account.
3.3 Our FAQs contain all the detail you need to know about what points are worth, and how many points you earn for dollars spent.
3.4 At its sole discretion, and on notice to you, rebel may update your points balance with additional points as a result of incentives and/or promotional activities.
3.5 Unless there is a system error or other interruption, we aim to allocate your earned points to your points balance:
(a) for in-store purchases: within 72 hours of the transaction; and
(b) for online purchases: within 72 hours of rebel confirming in writing that all products in an online order have been shipped.
3.6 If you receive a refund for any part of an eligible transaction, we may reverse credits and/or points that have been used by, or allocated to, you in relation to a refunded product.
3.7 Points have no cash or monetary value and cannot be taken or redeemed as cash or equivalent.
3.8 After we allocate points to your points balance, you can redeem points
(a) as a discount off your next purchase at rebel (although you can't use points to purchase gift cards or special orders, on laybuys or for donations); or
(b) for another reward or benefit that we notify you of from time to time.
3.9 Points expire if you do not redeem them by 10am (AEST) on the expiry date shown in the My Rewards section of your account (which is approximately 6 months after the date we allocate them to your points balance). We will notify you at the email address and/or mobile number linked to your rebel Active loyalty account between approximately 30 days and 7 days before your points are due to expire.
3.10 Points are not transferrable and cannot be shared with anyone else.
3.11 We may deduct from your points balance any points:
(a) credited to your account balance as a result of an error;
(b) relating to a transaction that has been cancelled, reversed or refunded; or
(c) relating to any suspected fraudulent activity.
We will notify you of any such deductions.
3.12 You can check your points balance at any time by following the instructions in our FAQs.

4. How do Member Communications work?
4.1 Unless you have opted out, you agree to us communicating with you via various channels and media (including email, SMS, phone, mail, app notifications and by advertising on certain websites and social media). We call these messages Member Communications.
4.2 You agree that you can opt out of receiving different types of Member Communications by following the instructions below:

Type of Member Communication	How to unsubscribe
Marketing emails	Clicking the unsubscribe link in the footer of those emails
Customer experience survey emails	Clicking the unsubscribe link in the footer of those emails
Product review emails	Clicking the unsubscribe link in the footer of those emails
SMS	Text “STOP” as per the instructions in an SMS communication we send to you

4.3 You agree that if you unsubscribe from one type of Member Communication you will continue to receive other types of Member Communications. For example, if you unsubscribe from receiving survey and feedback emails, you will still receive marketing emails, SMS communications and postal communications unless you have separately unsubscribed from those Member Communications.
4.4 You agree that we may always send certain Member Communications while you are a member. We call these Transactional Messages. Transactional Messages include messages relating to your membership (like messages confirming points have been allocated to your balance, advising you that you have points expiring, welcome emails or termination or suspension warning emails), important information relating to products and services you have purchased (like health and safety recall notices), forgotten passwords and updates to rebel's terms and conditions and privacy policy. You agree that Transactional Messages will not contain an unsubscribe link. If you do not want to receive Transactional Messages, you can terminate your membership.
4.5 We may use information about you (including prior purchases, the way you interact with our websites and demographic data) to help us deliver Member Communications and to display advertisements that we believe are likely to be of interest to you. You agree that we may use machine learning technology for this purpose.

5. Terminating your rebel Active membership or the rebel Active program
5.1 You can terminate your membership at any time by following the instructions in our FAQs.
5.2 We can terminate your membership at any time, including if we think you have breached these Terms and Conditions, or are engaging in fraudulent or inappropriate conduct that undermines our legitimate interests.
5.3 We may terminate your membership if you are inactive for five or more years (e.g. if you have not logged into your account, made a purchase or return, or interacted with our emails in more than five years). We may send you a Transactional Message to warn you before your membership terminates due to inactivity. You can follow the instructions in that communication if you would like to keep your membership going.
5.4 We can also terminate the rebel Active program at any time.
5.5 Although we try to give you reasonable notice if we intend to terminate your membership or the rebel Active program, sometimes this may not be possible (e.g. if you are fraudulently using your membership).
5.6 After your membership or the rebel Active program is terminated:
(a) you will be unable to access any of the rebel Active program benefits;
(b) your points balance will be erased; and
(c) we will retain the personal information we hold about you in accordance with our internal policies and legal requirements.

6. Suspending your membership or the rebel Active program
6.1 Sometimes we may have to suspend your membership, parts or all of the rebel Active program.
6.2 Although we try to give you reasonable notice if we intend to suspend your membership or the rebel Active program, sometimes this may not be possible (e.g. if we encounter an unexpected tech interruption).
6.3 If we suspend your membership (for example, because we notice suspicious behaviour with your membership card or on your account), you will be unable to access any benefits or features of the rebel Active program during this period. If we suspend part or all of the rebel Active program (for example, because we are conducting security maintenance, or experiencing supply issues) you will be unable to access any or all parts of the rebel Active program that have been suspended during this period. After the suspension period, you will be able to access your membership in the same manner as before the suspension.

7. Will these Terms and Conditions change?
7.1 We try not to change these Terms and Conditions too often, but sometimes we need to, for example, if the law or our business changes.
7.2 The latest version of these Terms and Conditions will always be available on the rebel website. If we change the terms significantly or in a way that negatively impacts you, we will notify you via email and/or SMS.
7.3 If you don't agree with the change, you can terminate your membership by following the instructions in our FAQs.You accept the latest version of these Terms and Conditions if you continue to use your membership after we change these terms.

8. Disputes and liability
If you have any concerns or complaints about the rebel Active program (e.g. if you think your points balance is incorrect), you can contact us by following the instructions in our FAQs. We will use reasonable endeavours to investigate any complaints, but our decisions and chosen resolution will be final.

9. General
9.1 Where we give you notice by email or SMS, you agree that the notice is deemed to have been provided to you on the date of the email or SMS, unless we are notified by your network provider that the notice has not been delivered.